Information we collect
We collect information you provide when placing orders or contacting us: name, phone number, email address, delivery address, and payment reference details. We also collect basic usage data (page visits, device type) when you visit our website to help us improve your experience.
How we use your information
Your information is used to process and deliver your orders, communicate order status and updates, respond to your enquiries and support requests, and improve our products and website. With your explicit consent, we may occasionally send updates about new products or seasonal offers — you can opt out at any time.
Payment information
We do not store card or banking details. Payments processed through our digital payment partners (eSewa, Khalti, bank transfer) are handled according to their security standards and privacy policies. Payment proof screenshots uploaded for manual verification are stored securely and accessible only to authorised staff members.
Data retention
We retain order and customer records for 7 years to comply with accounting and legal requirements in Nepal. You may request deletion of your personal data for purposes beyond these legal obligations by contacting us directly. We will respond to such requests within 30 days.
Your rights
You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data (subject to legal retention requirements), and object to certain types of processing. To exercise any of these rights, contact us through the details below.
Questions about this policy
If you have questions about how we handle your personal information, please contact us through our Contact page or visit us at our Pokhara location during business hours (Sunday to Friday, 9 AM to 7 PM).